Holiday Menu Policies – Paraiso Tropical

Order Deadlines

  • – For December 24 pick-up: Orders must be placed before Saturday, December 20 at 11:59 PM.
  • – For December 31 pick-up: Orders must be placed before Saturday, December 27 at 11:59 PM.

Pick-Up Times

  • – Orders can only be picked up in-store from 11:00 AM to 4:00 PM.
  • – South Store pick-ups: We need to arrange food transportation in advance to ensure your order is ready on time.

Pick-Up Location

  • – North Store: 9136 118 Ave NW
  • – South Store: 6926 104 St NW

Payment & Deposits

  • – A 50% down payment is required to proceed with your order.
  • – Cancellation Policy: Down payments are non-refundable if the order is canceled 2 days before the pick-up date.

Accepted Payment Methods

  • – Credit Card
  • – In-store payment at the tills

Order Instructions / How to Place Your Order

  • – Explain step-by-step how to order:
    1. 1. Select your items from the menu.
    2. 2. Fill out the order form or call/email.
    3. 3. Make the 50% down payment.
    4. 4. Pick up at the selected store on the specified date/time.
    5. 5. Make the remaining 50% payment in store tills

FAQs

  • Can I modify my order after it has been placed?
  • Yes, you may request changes by emailing our Sales representative. Please ensure all modifications are submitted before the specified deadlines.
  • What should I do if I anticipate being late for my scheduled pick-up?
  • If you expect to be late for your order pick-up, please call us to let us know. Our team will also attempt to contact you by phone. Orders are available for pick-up between 11 AM and 4 PM on your selected date.
  • Is it possible for someone else to pick up my order on my behalf?
  • Yes, this is permitted. To ensure a smooth hand-off, kindly notify us in advance via email if an alternate person will be collecting your order.
keyboard_arrow_up